Wasabi Technologies Inc.
What could be better than the scalability and efficiency of Amazon’s S3 storage service? How about a fully compatible equivalent that’s six times faster and one-fifth the price? That’s what self-described “hot storage” provider Wasabi Technologies claims to deliver. Founded by David Friend and Jeff Flowers, whose last storage startup was a company you may have heard of named Carbonite, this Boston-based vendor came out of stealth mode last year. Now it’s on the prowl for MSPs who like the sound of a simple, one-size-fits-all cloud storage solution with no service tiers and (count ’em) 11 nines of durability.
Customer Thermometer Ltd.
The only way to know how satisfied—or dissatisfied—your clients are with you is to ask. This U.K. vendor’s eponymous solution helps you do just that. You can embed its customized four-option, one-click surveys in your Outlook or Gmail signature or take advantage of integration with software from Autotask, ConnectWise, Kaseya, ServiceNow, SolarWinds MSP, Tigerpaw, Zendesk, and others to get customer feedback automatically every time you close a service ticket. For $29 a month you get 50 survey responses; $159 buys you 1,000.
Anyractive Co. Ltd.
Interactive whiteboards like Google’s Jamboard and Microsoft’s Surface Hub are super cool. Unfortunately, they’re also super expensive. Enter the GoTouch Surface (pictured), a device and accompanying app from Korean vendor Anyractive that turn any TV, large-screen monitor, or projector into an interactive whiteboard for just $280. Originally launched on Kickstarter, the system lets you share screens with multiple users, and add notes to pictures, PDFs, and videos, and save your work for future reference. And unlike those five-figure whiteboards from tech industry giants, GoTouch is completely and easily portable.
If you’re like a lot of MSPs, you know you should be providing virtual CIO (vCIO) services to your clients. You just don’t know how. The ReframeYourClients platform offers tools, templates, and standard operating procedures for everything involved, from pricing and packaging, to onboarding new clients, embracing standard operating procedures, conducting quarterly business reviews, building strategic IT roadmaps, and more. Optional add-ons provide access to marketing resources and allow you to manage delivery of vCIO services through your PSA tool (provided you use software from Autotask or ConnectWise).
There are basically three ways to provide round-the-clock technical support to your clients: Work 24/7, hire an outsourced help desk vendor, or deploy an automated technician like the artificial intelligence-powered SupportBots solution. Specifically designed for use by MSPs and other IT service providers, the system collects information from customers in need of assistance and then uses it to create, edit, and close tickets in Autotask PSA or ConnectWise Manage automatically. The system can also schedule appointments with technicians, put callers with urgent problems straight through to a tech, and send periodic status updates. As far as we know, it never demands a raise or spills Dr. Pepper on its keyboard either.
Customer reviews on social media services and sites like Yelp exert an enormous influence on who potential clients buy from. Founded by a computer repair shop owner from Oak Harbor, Wash., TechReputation offers a solution that channel pros can use to manage what people are saying about them online. The system collects feedback automatically from customers whenever you close a ticket or complete a project, and makes sharing positive reviews across the internet easy for your customers. It also sends an apology to your customer—and a text alert to you—when you get a negative review. Pricing runs from $30 to $99 a month, plus a setup fee, with no contractual obligations.
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