Recursive Labs Inc.
This St. Louis-based company makes a variety of solutions MSPs can use to support customers remotely.
Our two favorites, though, are named Request (pictured) and Replay. The former lets end users easily record and send videos documenting their technical issues. The latter lets help desk technicians respond with a video of their own showing precisely how to fix the problem. Originally developed for use by a health insurer, the Recursive Labs platform is designed to be HIPAA compliant and integrates with CRM software from Salesforce, Microsoft, and Zendesk.
We recognized Servably, of Kirkland, Wash., on our list last year for RepairShopr, a PSA solution tailored to the needs of computer repair shops. In the busy year since then Servably has merged with RepairTech Inc., which makes RMM software for computer repair specialists, and introduced Syncro, an integrated PSA/RMM/remote access suite for MSPs. Officially launched last November, the surprisingly full-featured platform adds CRM, help desk, analytics, and billing modules to the usual monitoring, patch management, and ticketing functionality, and integrates with security software from Bitdefender and backup software from CloudBerry Lab. The system’s per-seat prices cover unlimited endpoints.
Though hardly the only penetration testing vendor in the industry, Cymulate became one especially worth investigating by managed security service providers this January when it introduced a multitenant edition of its “breach and attack simulation” offering specifically for their use. The SaaS-based system uses defused versions of real malware to find vulnerabilities in an organization’s endpoints, email systems, web application firewall, and more. An Israeli company with U.S. headquarters in New York, Cymulate also makes a security awareness system that educates users about phishing threats.
At first glance, this Bowie, Md.-based vendor’s “dark web” monitoring service is primarily useful as a way of determining if cybercriminals are buying and selling your customers’ login credentials on the black market. You might find it even more valuable as a deal-closing tool, though—nothing grabs a business owner’s attention during a sales pitch quite like showing them a list of employee passwords you found for sale in the online underworld. Aggressively priced and available at subscription-based rates, the service is an affordable addition to any MSP’s security toolkit.