Cloud services providers (CSPs) who are looking to get more from their Microsoft Office 365 deployments were introduced to some new tools in late September at the Microsoft Worldwide Partner Conference in Orlando, Fla. Cloud enablement provider BitTitan used the forum to announce two new initiatives aimed at more cost-effectively onboarding MS 365 and helping SMBs migrate cloud and better supporting recurring revenue opportunities.
“We have three pillars of enablement,” BitTitan CEO Geeman Yip told ChannelPro-SMB in an interview. “Sales (how to sell new cloud services to end-users more effectively), onboarding, which is about operational efficiency and process, and managed services—keeping a constant pulse on customers, understanding how they are growing, and what additional IT needs they have.”
The event announcements, Yip explained, are built off those three pillars. “These three things fall into the sales enablement category. Sales enablement is really asking, ‘How do we go about selling and cross-selling to generate revenue?’”
Designed to help CSPs migrate and onboard Office 365, BitTitan’s User Activation is an automated sequence. Via a single user interface, CSPs can manage licenses, DNS details, and application configurations, as well as migrate mail data.
MigrationWiz and DeploymentPro
As part of a broader “CSP Jumpstart Initiative,” the newly launched MigrationWiz and DeploymentPro provide additional tools for onboarding cloud services. MigrationWiz automates the migration of email and data, and DeploymentPro offers remote configuration and onboarding of existing Outlook clients to Office 365.
To help CSPs target pricing and sales opportunities, BitTitan’s new Estimator tool is a wizard of sorts, asking cloud project-specific questions and returning technical and sales-oriented details based on the entered specifics.
“Why are you training your staff to do one-time operations of onboarding when they will never, ever have to go and do it again [for that client]?” Yip asks. “Focus them on building and architecting, on what they need to do for the future.”
GEOFFREY OLDMIXON, a freelance writer and editor, contributed to this report.