Custom Monitors. Rather than just using an RMM’s canned monitors, Stucklen recommends building custom monitors based on client needs and thresholds. “You don’t have to create those from scratch,” he says, but can simply edit the prebuilt items in the tool.
Getting Your Ducks in Row
Stucklen says the first phase of automation is typically about gaining efficiency and improving quality of service, which leads to the second phase: “the ability from either a revenue standpoint or from a resource standpoint to put [more] toward growth of the business.”
At that stage and beyond, Zaroff cautions, humans will still be required. “You’ll always need a person who can step in when needed,” he says.
Still, Pica encourages MSPs to embrace automation, particularly if they want to leverage artificial intelligence and business analytics. “Things are moving faster ... But if you don’t have your ducks in a row today, it’s really hard. You don’t have the time or money to keep up. I believe this is the time where you really need to view your job differently.”
And Stucklen says identifying automation opportunities is not that difficult. “Look at what your engineers [are] spending the most time doing. I promise there is something that … could be automated.”