IT and Business Insights for SMB Solution Providers

Videos

Your rack rate should be bigger than your effective hourly rate and cost of labor. But how much bigger? Managed services guru Manuel Palachuk has the answer.
 
Interview
Feza Pamir of cloud infrastructure provider Egenera tells MSPs why hosted server infrastructure is good for their customers and good for their own bottom line as well.
 
In a crisp 60 seconds, Manuel Palachuk walks you through the formula for calculating your fully burdened cost of labor, and explains how to use it when setting prices.
 
Interview
Nick Gongorek of Steadfast explains why channel pros need to get in on the cloud infrastructure opportunity, and why they should do it in partnership with someone other than the big boys.
 
Interview
End users increasingly want to order IT products on their own and on demand. In the latest ChannelPro Two Minute Drill, Larry Meador of ChannelOnline explains why that is and how channel pros can accommodate those wishes.
 
Interview
Bering McKinley’s Stephanie Krintz explains for effective channel pros why hiring is a constant preoccupation rather than an occasional task.
 
Interview
Datto vice president of business development Rob Rae offers his take on the problems with SMB networking products that Datto believes its own networking solution solves.
 
Interview
Hear David Walter of MSP SEO Factory explain why search engine optimization—when done properly—is the next marketing step for MSPs beyond referrals.
 
Commentary
In the latest episode of 60 Second Guru, management consultant Daniel Lapish, of Bering McKinley, explains how to get your service tickets organized—and why you might as well dump your PSA solution if you don’t.
 
Interview
Let Mailprotector channel chief Ted Roller explain why there’s more to profiting from email than setting up new accounts.
 
Commentary
If not, you may be paying your customers for the privilege of serving them. Fortunately, managed services guru Manuel Palachuk is here to tell you exactly how to calculate this critical metric, and in just 60 seconds at that.
 

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