IT and Business Insights for SMB Solution Providers

Tips and Advice

Blog Entry
June 15th, 2017 | Ken Thoreson
Twenty-six page corners turned over! Without checking, that might be an all-time high. For my frequent readers, you know that is how I judge the quality of the book I am reading, by how many page corners I turn over. If you want to “up your sales game,” buy this book today. - read more
 
Article
June 1st, 2017 | Megan Santosus
Expert advice from experienced marketing consultants on how to use social media platforms as marketing tools. - read more
 
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May 26th, 2017 | ChannelPro Weekly
Matt and Cecilia take their best shot holding down the fort while Rich enjoys a long overdue vacation, roping in special guest and author Manuel Palachuk. Rich Jr. (played my Matt) takes a stab at going through a trio of news stories from eFolder, HP Enterprise, and NETGEAR. Then in part 2, Manuel (a.k.a. - read more
 
Article
May 26th, 2017 | David M. Fellman
Find out why a cluttered office can lead to a loss of sales. - read more
 
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May 25th, 2017 | Tech Data
In today’s fast-paced business environment, it’s crucial that your customers are prepared to keep up and elevate their business. They need mobility, affordability, and flexibility to be productive anywhere, on any device. - read more
 
Blog Entry
May 22nd, 2017 | Ken Thoreson
After spending a day working with a client and the company's sales team, we normally set up three follow-up, web-based sessions to ensure our recommendations are acted upon and their sales team actually changes. After the second web-based training, it was my opinion that the organization most likely would not change. - read more
 
Blog Entry
 
Article
May 19th, 2017 | Carolyn Heinze
Social media is a boon for businesses, but learn how to respond when a customer talks trash about their service or support. - read more
 
Article
May 18th, 2017 | James E. Gaskin
Support techs often wish users could help themselves, at least a little bit (“Have you rebooted your computer?”). Surprisingly, some users are now asking their support companies for ways to resolve some of their own problems. - read more
 
Blog Entry
May 17th, 2017 | Ken Thoreson
Are your sales inconsistent? Are you losing more opportunities than ever before? Does your sales team seem weak compared to those of your competitors? - read more
 

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