Do you know how big a service ticket backlog you've got? Do you know how to figure that out, or why you should? If you can spare managed services guru Manuel Palachuk 60 seconds, he'll answer those and other questions.
End users increasingly want to order IT products on their own and on demand. In the latest ChannelPro Two Minute Drill, Larry Meador of ChannelOnline explains why that is and how channel pros can accommodate those wishes.
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