IT and Business Insights for SMB Solution Providers

Salesforce

Press Release
July 14th, 2018 | ChannelPro
Service Cloud Einstein combines CRM data, AI, and guided processes, empowering service agents to deliver intelligent recommendations, instant service and seamless experiences to customers With Einstein Bots for Service now generally available, companies like Hulu can leverage machine learning and natural language processing to automate routine service requests and fundamentally transform the service experience - read more
 
Article
July 13th, 2018 | James E. Gaskin
More mobile goodies from Microsoft and Apple, more chips from Intel, another acquisition by private equity investor Thoma Bravo, and a camera-hogging Polish pussycat are among the stories we’ve finally gotten around to reporting this week. - read more
 
Press Release
June 16th, 2018 | ChannelPro
Built on the world's #1 CRM platform, Salesforce.org's newest industry solution gives every nonprofit a 360-degree view of their mission - read more
 
Article
June 11th, 2018 | Rich Freeman
Building scalability into a cloud computing practice from the get-go is the key to quick, consistent growth. - read more
 
News
May 1st, 2018 | Rich Freeman
Speakers at this week’s Ingram Micro Cloud Summit said women pursuing a career in IT can defy the odds stacked against them, but will need persistence, determination, and faith in themselves to pull it off. - read more
 
Article
March 30th, 2018 | James E. Gaskin
(Digital) signs of the times at DSE, new hardware from NVIDIA and Apple, plus Microsoft’s new rules against cursing at your computer and in favor of the Oxford comma were among the stories we took our sweet time getting around to this week. - read more
 
Press Release
March 29th, 2018 | ChannelPro
New Integration Cloud will surface data regardless of where it resides to connect every system, customer and device in a whole new way Lightning Flow enables anyone to design business processes with visual tools, bringing the power of process automation to any customer experience New Einstein Analytics Developer Experience and third-party Quip Live Apps make any app smarter and more collaborative with just a few clicks Trailhead empowers anyone to skill up for the Fourth Industrial Revolution... - read more
 
News
March 27th, 2018 | Rich Freeman
First announced last month, the new QuoteWerks Web lets users access data previously available only in the product’s desktop edition through their web browser as well. - read more
 
Article
March 24th, 2018 | James E. Gaskin
Security news from Google, AI news from IBM, Workspace ONE news from VMware, and the odd, yet oddly predictable, thread connecting Lent, porn, and malware were all among the stories we’re belatedly getting around to now. - read more
 
Press Release
March 21st, 2018 | ChannelPro
Salesforce, the global leader in CRM, and MuleSoft, the provider of one of the world's leading platforms for building application networks, have entered into a definitive agreement under which Salesforce will acquire MuleSoft for an enterprise value of approximately $6.5 billion. Comments on the News: - read more
 

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