Do you know how big a service ticket backlog you've got? Do you know how to figure that out, or why you should? If you can spare managed services guru Manuel Palachuk 60 seconds, he'll answer those and other questions.
Under a new arrangement unveiled last week, users of Kaseya’s RMM solution and NOC can automatically route end user support tickets directly through their PSA to GMS’s outsourced help desk service.
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