IT and Business Insights for SMB Solution Providers

CRM

Article
February 10th, 2017 | Michael J. Festa
Everyone likes to know a secret. But some are worth more than others – much more. - read more
 
Press Release
February 9th, 2017 | ChannelPro
With new Quip Connect integrations, Salesforce users can streamline processes and collaborate like never before New Quip checklists for project management and enhanced user experience empower anyone to work smarter - read more
 
Press Release
January 12th, 2017 | ChannelPro
Latest version of Act! provides purpose-built mobile app Act! Companion, deeper integrations, and increased compatibility in order to maximize customer productivity and subscription value - read more
 
Press Release
December 19th, 2016 | Rich Freeman
For tracking customer info, small business owners primarily use email (44%) and spreadsheets (41%) Owners spend the majority of their technology budgets on hardware (46%) and financial software (33%), such as accounting, bookkeeping and bill payment technologies Despite uncertainty of election and Brexit, 58% would still be likely to start a business in today's climate - read more
 
Press Release
December 13th, 2016 | Rich Freeman
Salesforce LiveMessage empowers companies to engage with customers through the messaging apps they love, such as Facebook Messenger and SMS/MMS--all directly within the world's #1 customer service platform, Salesforce Service Cloud New Service Cloud Bots automate routine tasks, such as data gathering or answering simple FAQs, freeing up service agents' time to focus on more complex customer issues - read more
 
Press Release
November 4th, 2016 | Rich Freeman
Now companies can extend the power of Salesforce Lightning, Salesforce Einstein and more to partners, making it easier than ever to supercharge their business - read more
 
Press Release
October 27th, 2016 | Rich Freeman
Zendesk Expands Beyond Customer Service by Unveiling New Brand Identity and Growing Product Family - read more
 
Article
October 11th, 2016 | Joel Zaidspiner
Neeracha Taychakhoonavudh, the cloud giant’s senior vice president of partner programs, explains what the Salesforce Partner Community has on offer for channel pros. - read more
 
Article
January 5th, 2016 | Martin Sinderman
Looking for additional functionality for your clients’ CRM solutions? Maybe these will fit the bill. - read more
 
Article
December 6th, 2015 | ChannelPro
The customer relationship management market is growing rapidly because so many companies recognize the need for effective tools to support their objectives. - read more
 

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