IT and Business Insights for SMB Solution Providers

60 Second Guru

Video
August 29th, 2017 | Rich Freeman
Do you know how big a service ticket backlog you've got? Do you know how to figure that out, or why you should? If you can spare managed services guru Manuel Palachuk 60 seconds, he'll answer those and other questions. - read more
 
Video
August 16th, 2017 | Rich Freeman
Do you know who your top 20 clients are by hours consumed, and how they’re performing financially? Give managed services guru Manuel Palachuk one minute of your time, and he’ll explain how to do it and why you should. - read more
 
Video
July 26th, 2017 | ChannelPro
Managed services expert Manuel Palachuk explains how to draw up a list of the technical, financial, and other characteristics you look for in a customer, and why doing so will benefit your business. - read more
 
Video
June 21st, 2017 | Rich Freeman
Your rack rate should be bigger than your effective hourly rate and cost of labor. But how much bigger? Managed services guru Manuel Palachuk has the answer. - read more
 
Video
May 30th, 2017 | Rich Freeman
In a crisp 60 seconds, Manuel Palachuk walks you through the formula for calculating your fully burdened cost of labor, and explains how to use it when setting prices. - read more
 
Video
May 10th, 2017 | Rich Freeman
Bering McKinley’s Stephanie Krintz explains for effective channel pros why hiring is a constant preoccupation rather than an occasional task. - read more
 
Video
April 11th, 2017 | Rich Freeman
In the latest episode of 60 Second Guru, management consultant Daniel Lapish, of Bering McKinley, explains how to get your service tickets organized—and why you might as well dump your PSA solution if you don’t. - read more
 
Video
April 5th, 2017 | Rich Freeman
If not, you may be paying your customers for the privilege of serving them. Fortunately, managed services guru Manuel Palachuk is here to tell you exactly how to calculate this critical metric, and in just 60 seconds at that. - read more
 
Video
March 28th, 2017 | Rich Freeman
Hear managed services pioneer Gary Pica explain why breaking an annual business plan into quarterly segments keeps MSPs focused on the right priorities. - read more
 
Video
March 21st, 2017 | Rich Freeman
Time for another short, sweet, and actionable piece of business advice from a top thought leader in managed services. This week, Stephanie Krintz discusses how to agree on a division of labor with your first service manager that works for both of you. - read more
 

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