Just as it did three weeks ago at its Empower MSP event in Orlando, SolarWinds MSP briefed attendees at its European partner conference in London this week about upcoming milestones on its product roadmap.
In audience presentations and conversations with ChannelPro, however, executives of the Durham, N.C.-based IT management software company also went “beyond the roadmap,” in the words of Senior Director of Partner Community and Field Management Dave Sobel, to discuss innovations the company is considering but has yet to make a definite part of its future plans. Here are seven of the most interesting.
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SolarWinds MSP’s extensive family of products is well suited to the needs of managed service providers. It’s overkill, though, for recently hatched break-fix businesses with just an employee or two that don’t offer remote monitoring or maybe even backup. Vice President of Products Greg Lissy would love to someday offer companies like that an easy-to-buy, easy-to-deploy “starter kit” of products at an attractive price point.
“One of the first things that they need to do is they need to be able to remotely access machines,” observes Lissy, adding that they also need a way to create and manage tickets. So the company’s MSP Anywhere remote access system and MSP Manager PSA platform would be the two most logical components of such a starter kit, which in addition to expanding the market for those products would provide a simple upgrade path to the full solution portfolio should its buyers decide to become MSPs someday.
“Now they see the need to actually grow into a remote monitoring and management system? Well great, that’s how you can grow into our RMM system,” Lissy says.
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