vCita, a developer of web engagement software for small business, has launched vCita Mobile, a new solution built to support on-the-go lifestyles of service-based SMBs. vCita Mobile is an integrated, customizable client engagement and CRM app that enables small business to access information, perform critical client facing tasks and serve customers 24×7, while saving resources on routine tasks such as scheduling, invoicing, and document sharing. The CRM app is integrated with the business website and email to enable clients to schedule appointments, book services, and pay fees online. †
“Today’s small business service professionals are trying to squeeze as much productivity out of their workday as possible, while facing ever increasing competition where client response times could make the difference between losing and keeping a client,” says Itzik Levy, founder and chief executive officer of vCita. “When we developed vCita Mobile, this is the type of business we had in mind. The app’s business management capabilities maximize productivity, and our website, email and social network integrations ensure fast response to client requests, and unparalleled level of customer service.”
vCita Mobile is designed for on-the-go professionals working outside the office or after hours and offers the following new capabilities:
- Customizable Online Portal: A branded service portal enables clients to schedule appointments, pay invoices, share documents, and communicate online or on their phone.
- Instant Customer Service: Get instant notification for any client request from the web, email or social and respond via the mobile app.
- Everything in the Palm of Your Hand: Anywhere, anytime access to client information, including contact details, social network profiles, previous communication history, appointments, and payments.
- Synchronized Team View: Manage work schedules, assign client appointments to staff members, and share information across your team.
- Self-Service Client Scheduling: Enables customers to schedule appointments and services based on team availability.
- On-The-Go Billing: Create and email invoices outside the office and request clients to pay online or via their mobile device.
- Automated Notifications: Set reminders for upcoming appointments, or send alerts to clients who require a follow-up at a specific time or warrant special attention.
vCita Mobile can be downloaded from the Apple App Store or Google Play.†For more information, visit http://www.vcita.com/.
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