SupportBots is a chatbot for MSP and IT service providers designed to improve customer service, reduce costs, and save time.By ChannelPro
SupportBots.io has launched a new artificial intelligence (AI) driven solution to provide customer support services for MSP and IT service providers. SupportBots is a chatbot designed to improve customer service, save time and reduce costs associated with support.
Customers interact with SupportBots just as they would with any other person – with full access to PSA tools and calendars. The solution enables users to create, append or close tickets, access calendars and schedule appointments, or get connected to technicians immediately if necessary – all without the need for a live agent.
“As someone who has been on both sides of the business, as a provider and as a customer, I have experienced first-hand the frustration and the sometimes long and unnecessarily complicated process of getting help at the time that was convenient for both the client and the MSP provider. SupportBots provide an AI-driven solution that simplifies and improves customer interactions, while at the same time saving time and money for the providers,” says SupportBots founder Alex Shvayetsky.