PSA collaboration focuses on self-healing tickets, efficient billing, and easy deployment.By ChannelPro
“The goal of our latest integration was to give managed service providers (MSPs) the ability to easily manage, monitor, and protect their customers’ critical data directly from ConnectWise Manage,” says Omry Farajun, president, Storage Guardian. “Backup and disaster recovery (BDR) is a critical part of ensuring business continuity. Our new integration provides MSPs with the ability to provide this service to their customers in a straightforward, uncomplicated way.”
One feature of the Storage Guardian offering is the self-healing ticket. According to Farajun, most BDR software solutions, including Storage Guardian’s, automatically create an alert ticket for any file that happens to be open when a backup takes place. The self-healing ticket process in the new integration goes one step further and automatically resolves that alert ticket when the previously opened file is found closed during a subsequent backup.
Storage Guardian software can also be deployed by MSPs onto their customers’ networks directly from ConnectWise Manage. The one-time install process requires no hardware, and the single-pane approach allows MSPs to easily select the company designated for the install and gives users direct access to additional capabilities, including a new set of reports that are available in an easy-to-understand dashboard look. The integration also brings enhancements to billing. An electronic interchange of data eliminates the need for manual entry of billing information.
For more information on Storage Guardian’s data protection service and to register for a 30-day free trial, visit http://www.storageguardian.com/cw.