Remote monitoring and management (RMM) and service automation software provider SolarWinds N-able has introduced a new IT service management platform, SolarWinds N-able MSP Manager. The company acquired the MSP Manager cloud-based service management technology as part of its recent purchase of Capzure Technology.
MSP Manager will offer centralized customer knowledge management along with simplified ticketing, easy time-tracking, and fast and efficient billing. Additional features include mobile applications for use across Android, iOS and Windows devices, a customer portal, scheduling, contract management, and integrated billing.
“One of the toughest challenges facing small and medium-sized IT service businesses is profitably growing revenues while acquiring new customers,” says JP Jauvin, general manager, SolarWinds N-able. “Many IT service professionals are either using manual processes or complex software tools to manage the business, but what they really need is a cloud-based IT service management software platform that is simple, affordable, and easy to manage.”
SolarWinds N-able MSP Manager is expected to be available in September 2015 and will be sold on a per month/per user subscription basis. Pricing is available online.
To learn more about SolarWinds N-able MSP Manager, visit http://www.n-able.com/mspmanager.