Naverisk Releases 2014 R1 RMM and Service Desk Software

Software updates include enhancements to the general platform, remote monitoring and management, as well as service desk, time tracking, and billing features. By ChannelPro

Naverisk has released Naverisk 2014 R1, a unified RMM (Remote Monitoring and Management) and service desk software that is now available with new features allowing MSPs and IT service providers to “extend the scope, quality, and efficiency of their service delivery,” states Jon Kalaugher, Naverisk’s founder and CEO.

The new release of Naverisk 2014 R1 includes the following enhancements:

General Platform       

  • Cloud Services Management Console - with optional Single Sign On        
  • 2Factor Authentication and Single Sign On - powered by AuthAnvil         
  • Naverisk Help Centre    

Remote Monitoring and Management   

  • Device Task Manager – Manage Device Applications, Services, and Processes remotely
  • SNMP - “GET” and enhanced Device Discovery 
  • Agentless VMware Device monitoring - “Out of the Box”             
  • Automation of application monitoring 

Service Desk, Time Tracking, and Billing

  • Naverisk User Home Page          
  • Extended Email integration        
  • Ticket Queues – Business unit focused 
  • Enforce Time on Tickets
  • Enforce Ticket Categories being set
  • Technician Calendaring enhancements and Dispatch View          

For more information and a fully featured trial of Naverisk 2014 R1, visit www.naverisk.com