IT and Business Insights for SMB Solution Providers

Naverisk 2013 R1 RMM and Service Desk Software Released

Features include enhanced remote control, monitoring, service automation, and service desk for SMB-focused partners. By Admin

Naverisk 2013 R1 remote monitoring and management software, from the company of the same name, now offers enhanced remote control, monitoring, service automation, and a service desk with time tracking and billing for SMB-focused IT service providers around the world.

The new release of Naverisk includes significant partner lead enhancements, including:

Remote Monitoring and Management enhancements

  • Device-based custom dashboards
  • Native Linux agents, a greater range of Linux distribution support (Redhat, SUSE, Debian, Ubuntu, Centos, Mint, Citrix Xenserver)
  • Remote control improvements, performance tuning enhancements, bulk installation flexibility
  • SNMP enhancements and improved support for VMWare monitoring

Desk enhancements

  • Ticket-based custom dashboards
  • Ticket merging
  • Scheduling tickets and linking tickets to technician email calendars
  • Enhanced asset management, bulk upload of assets and attaching documents to assets
  • Warranty management for devices

These features, delivered as a single solution, work together to help Naverisk partners of any size to deliver total IT services and a quality support experience to their clients.

Naverisk 2013 R1 is now available to new and existing partners.