LogicNow has launched an update to MAX ServiceDesk, part of the MAXfocus product suite, a managed service provider and IT support platform. ServiceDesk 2.2 features a streamlined user interface with improvements designed to help MSPs improve productivity and manage their workload more efficiently.
The updates to MAX ServiceDesk are in response to feedback from the company’s community of customers, partners, MSPs, and industry leaders. The improvements are focused on providing MSPs with better management of agent scheduling, time tracking, and issue and customer management.
The new user interface focuses on making MAX ServiceDesk easier and more intuitive, shortening the training time for new team members and reducing the time taken managing customer issues. Individual client accounts can also be supervised more closely through improved ticket management that shows the full and detailed progress of each ticket. New scheduling tools offer to provide better management of resources and engineers’ time.
“It is frustrating for IT Service Providers that many of the obstacles inhibiting their growth are the same as those they faced five or even ten years ago – time tracking and productivity management are still causing issues for those ambitious companies wanting to reach the next level,” says Alistair Forbes, general manager at LogicNow. “After detailed consultation with our customer community, we have therefore developed ServiceDesk 2.2 specifically to help overcome these hurdles. Excellent customer and issue management can be a huge deciding factor in the success of an IT service provider when trying to grow or move from break/fix to MSP.”†
The new upgrade will be available globally to new customers and across MAXfocus’ MAX RemoteManagement client base. For additional information, visit https://www.maxfocus.com/service-desk.
