IT and Business Insights for SMB Solution Providers

Cherwell Software Debuts New Android App with Built-in Business Intelligence

The Cherwell Mobile for Android offers to take the mobile service desk to the next level with built-in business intelligence, gesture recognition, and advanced vocal search. By ChannelPro

Cherwell Software has released the Cherwell Mobile for Android, the newest Cherwell Mobile application for its IT service management product suite, Cherwell Service Management (CSM). Cherwell Mobile is a comprehensive mobile solutions family with multiple mobile applications—a mobile browser, the iCherwell native iOS application, and the new high-performance native application for Android. Cherwell Mobile offers mobile access to key IT service management data, dashboards, and business intelligence for nearly all popular smartphones and business tablets. 

"Cherwell's comprehensive portfolio of mobile solutions, including its new Android app, aligns IT services with business imperatives by facilitating real-time access to both IT and business intelligence, knowledge, and dashboards across a wide variety of device types,” says Robert Young, research manager, client device and IT service management, IDC. “What's more, the new Android app leverages unique device features such as gesture recognition, barcode scanning, location awareness, and camera integration, enabling a collaborative and interactive service experience that aims to increase productivity for IT staff and business users alike.”

Cherwell Mobile’s new Android app offers mobile dashboards and built-in business intelligence, map view and location awareness, user-configurable mobile alerts, OnDemand Reporting, quick search, camera-oriented features, and barcode scanning. The Android application offers consumerization features such as Gesture Recognition (which allows the app to instantly interpret touch gestures and other common user gestures), Enhanced Voice Search, and Pinboards (which allow customers to create their own pinboards and pin tasks, search results, or other items of interest).

 “We have fully tested Cherwell Mobile for Android and we are presently using its powerful features during our demo. Benefits include the convenience of taking photos on a mobile device and having them appear in few seconds on a desktop. In a recent demo, we attached a picture to a change record and the customer was impressed to see it immediately available on the desktop. The mobile dashboards with drill-down features are really fast, easily visible and easy to use,” says Giovanni Fracasso, CEO of InfoADV, and a Cherwell solutions partner in Italy.

The new Cherwell Mobile for Android is available immediately for free download on the Google Play Store at and requires Android operating system 4.2 (Jelly Bean) or later and Cherwell Service Management 4.60b or later. Cherwell Mobile for Android is available in English, French, German, Spanish, and Brazilian Portuguese.

iCherwell, Cherwell’s native app for iOS, is available immediately for free download on the Apple AppStore at and requires iOS 4.3 or later and Cherwell Service Management 3.4 or later. iCherwell is available in English, French, German, Brazilian Portuguese, and Spanish will be available in July.

To download the Cherwell Mobile Apps information sheet, visit


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