IT and Business Insights for SMB Solution Providers

Barracuda Expands Service Offerings for Managed Backup Appliances and Managed Firewalls

The new 24/7/365 monitoring and management professional services aim to simplify security and data protection. By ChannelPro

Barracuda Networks has announced the introduction of two new MSP Professional Services offerings to complement the MSP editions of the Barracuda NextGen Firewall and the Barracuda Backup Appliance.

The Managed Firewall service offering works in conjunction with Barracuda NextGen Firewall – Intronis MSP Edition and offers 24/7/365 security event management, notification of any qualified threat and its remediation, and alerts about any communication disruptions from onsite equipment to the MSP Solutions monitoring system. The new service enables MSPs to offer next-generation firewall capabilities to their customers, including advanced threat protection, traffic optimization, and intrusion detection and prevention.

The new Managed Backup Appliance service offering handles the configuration of backups for Barracuda Backup – Intronis MSP Edition, based on the preferences of the MSP and its customers. It offers flexible backup for both on-premises and cloud deployments, faster recovery times, and image and file replication to a secondary appliance or to the Barracuda Cloud for offsite protection. As part of the new service, technicians monitor backups on a 24/7/365 basis, perform corrective action on failed backups, and notify the MSP of any communications disruptions from on-site equipment to the MSP Solutions monitoring system. Additionally, MSP Solutions technicians can run a full restore upon request.

“Managing the routine backup, disaster recovery, and security services businesses require to keep their data safe and secure can take valuable time away from MSPs that could be spent on more strategic and revenue-generating activities,” says Brian Babineau, general manager, MSP Solutions, at Barracuda. “To help our MSP partners improve customer service levels, maximize tech utilization, and spend less time watching and reacting to dashboards and alerts, we’ve expanded our services offerings to include options for Managed Backup Appliances and Managed Firewalls. These offerings, along with our Managed Backup services for our ECHOplatform, are designed to help MSPs increase efficiency.”

For more information on the Professional Services offerings, visit http://intronis.com/professional-services/.

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