IT and Business Insights for SMB Solution Providers

Metrics That Matter 2017: Annual ITSP Benchmarking Study

Decision Tree Labs conducted the Metrics That Matter survey in July 2017 on behalf of Autotask Corporation. More than 1,030 ITSPs from around the world responded. By Autotask

In a world where cloud platforms and applications, mobile devices and bigdata are commonplace, and businesses are increasingly integrating advanced technology, such as wearable devices, artificial intelligence and machine learning, the information technology service providers (ITSPs) who keep those systems running are more important than ever.

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