Software developer Own Web Now released Shockey Monkey this week. It’s a free professional services automation tool for MSPs and IT services professionals.
Shockey Monkey employs a Web 2.0 interface that enables channel pros to manage client relationships, ticket scheduling and assigning, project partners, scheduling, and tasking. It also features a client-facing support portal with Support Board.
“Shockey Monkey is an entirely different, customer-centric approach that will help solution providers successfully navigate the transition from hardware reseller to cloud-based solution provider,” states Own Web Now in a press release submitted to EH Publishing.
The application is free of charge, and it typically sets up in “less than 60 seconds,” according to Own Web Now. There is also a Pro version of Shockey Monkey that provides additional features for a low monthly fee.
“We believe that offering solution providers a professional services automation tool that is truly free will streamline operations, automate processes, and help create more success for more solution providers," says Own Web Now CEO Vlad Mazek.