IT and Business Insights for SMB Solution Providers

Blog Entries

June 27th, 2017 | Eric Ligman | Microsoft SMS&P Blog
Here we are, just a couple weeks from my favorite week of the year, our annual Microsoft partner conference, now known as Inspire. Over the course of my career at Microsoft, I have had the extreme pleasure to work with so many amazing Partners, both individuals at these partners and the - Read More
June 27th, 2017 | Karl Palachuk | Small Biz Thoughts
Ten years ago I wrote a blog post entitled Selling Technology vs. Selling Business Consulting.In that blog post I presented one of my favorite examples of surviving in a changing business environment: Fisher Body Works. Fisher built bodies for horse drawn carriages. And rather than go out of - Read More
June 26th, 2017 | Karl Palachuk | Small Biz Thoughts
MSP and Financial Super-Star Rayanne Buchianico has revised and updated her Financial Processes course over at Great Little Seminar. Classes start tomorrow!This five-week course is one of our most popular every year. Rayanne owns an MSP, but she is also an accountant and has a good business - Read More
June 26th, 2017 | Karl Palachuk | Small Biz Thoughts
I am doing a free webinar this Wednesday with SMB Nation.Register here: - Free.The basic theme is one I've been paid to present several times:Branding is More Than Your Logo - It's Everything You Do!This is part of the last of the MSP Tech Talk Series - Read More
June 25th, 2017 | Karl Palachuk | Small Biz Thoughts
Please Join Me on the 2017 SMB Roadshow!Topic:Making Money withCloud Services in Small BusinessThis all-day seminar is 100% education. No vendors on site. No booths or up-selling. Just education on my very successful "Cloud Five Pack" and how we make 73% profit on our small - Read More
June 25th, 2017 | Karl Palachuk | Small Biz Thoughts
I just finished the Seattle and Portland seminars for the SMB Roadshow. I got some great endorsements (which I'm posting on my YouTube Channel). But I wanted to highlight a few very enthusiastic videos here.Ken from Portland says: "Hi. I'm Ken Shafer with Agape Computing in Salem, OR.Karl Palachuk - Read More
June 23rd, 2017 | Karl Palachuk | Small Biz Thoughts
I've just posted my 100th SOP video. Check out my YouTube channel at In addition to 100 SOP videos, you'll see hundreds of others. Subscribe to the channel and you'll never miss a new video.- - - - -Some folks view SOPs - standard operating procedures - as " - Read More
June 22nd, 2017 | Erick Simpson | Managed Services Blog
Do these sales challenges sound familiar? You don’t have a written sales process for sales professionals Your sales professionals aren’t trained and can’t close managed services agreements You’ve tried hiring and managing sales professionals in the past – - Read More
June 21st, 2017 | Karl Palachuk | Small Biz Thoughts
My friend Len Dimiceli (VP of Channel Sales at MyDigitalShield) slipped this memo over the transom and asked me to pass it along.As a BONUS, this press release begins with a large bowl of vegetable soup! The first paragraph is chock full of tasty acronyms. :-)- - - - - MyDigitalShield Unveils - Read More
June 16th, 2017 | Karl Palachuk | Small Biz Thoughts
Whether you call it a Quarterly Business Review - QBR - or (as I do) a Quarterly Roadmap Meeting, you should meet with each of your clients on a regular basis to discuss business. This is not a sales meeting! This is an opportunity to learn what's going on outside the technology world at your - Read More