Blog Entries

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May 27th, 2016 | Karl Palachuk | Small Biz Thoughts
The goal for your basic sales script is to get you foot in the door. If you think about the sales process as a funnel, the basic sales script plays the very specific role of weeding out the 99% of companies who are not looking for your services at this moment.The most important thing to remember is - Read More
 
May 26th, 2016 | Karl Palachuk | Small Biz Thoughts
Hiring Technicians . . . Or NotToo many IT companies hire a new technician just because they're too busy. Having a backlog is ONE indicator that you might need a new tech. But it's certainly not the only one. And it's not enough reason to make that hire.First, you need to be super clear about the - Read More
 
May 25th, 2016 | Erick Simpson | Managed Services Blog
  We understand that your inbox is inundated with requests for your time and money. So what makes this Webinar different?! First, You will have an opportunity to engage with key stakeholders within the Trend Micro SMB team. Ask our SMB panel of experts questions. Secondly, we - Read More
 
May 25th, 2016 | Arlin Sorensen | Peer Power Blog
This week we are sharing tips from the talented HTG team members who perform their roles from home.  They share their best ideas around how to be productive when working remotely from home.   Learn and use the right tools. Individual, team and company-wide work benefits from better - Read More
 
May 24th, 2016 | Arlin Sorensen | Peer Power Blog
This week we are sharing tips from the talented HTG team members who perform their roles from home.  They share their best ideas around how to be productive when working remotely from home. All work and no play… Know when to stop. It’s important to be able to walk away from the - Read More
 
May 24th, 2016 | Ken Thoreson | Sales Management Guru
At this time of year, sales management must be looking at pipeline levels and goals for the 4th quarter and determining if there is the necessary level of activity to ensure targets will be exceeded. Organizations need to focus certainly on the short term 30 day sales cycle and end of year, - Read More
 
May 23rd, 2016 | Arlin Sorensen | Peer Power Blog
The HTG team is mostly remote.  While a third of HTG team members work from the Harlan office on the TechnoFarm in Iowa, the rest are scattered across Omaha, Atlanta, Clarinda, Chicago, Ohio, and Sydney, Australia.  Who better to ask for productivity tips on working from home than those - Read More
 
May 20th, 2016 | Erick Simpson | Managed Services Blog
In addition to adopting the appropriate tools and technology to power Managed Services delivery in order to maximize efficiencies and maintain SLAs, the Solution Provider will need to develop effective processes and procedures for operating their service desk. The goals of a successful Service Desk - Read More
 
May 20th, 2016 | Susan Bradley | The SBS Diva
Susan note: I need to get this off of my chest and then I’ll get on with going forward and dealing with the technology we need to deal with in SMB. One of which is handling Windows 10 in our networks.   First and foremost I think Microsoft is being a bully on the Internet. A big - Read More
 
May 20th, 2016 | Karl Palachuk | Small Biz Thoughts
My latest video is about setting priorities within your managed service business.There are two key rules that make work manageable:1) All work is done on a Service Ticket. That means we don't do anything until there's a ticket.2) We do all work based on it's priority. When everyone is working on - Read More
 

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