Blog Entries

August 1st, 2015 | Erick Simpson | Managed Services Blog
  Attend Our State of the Industry Webcast! Best Practices for 21st Century IT Service Management Tuesday, August 11th @ 11am PST/1pm CST/2pm EST What You Knew About IT Service Management Is Changing The world of ITSM has come a long - Read More
August 1st, 2015 | Karl Palachuk | Small Biz Thoughts
My keynote presentation at MAXfocus 2015 in Melbourne was about branding. I could have used MAX - and the whole LogicNow organization - to demonstrate the importance of consistency in messaging.One of the books I mentioned in that talk was The Way You Do Anything Is The Way You Do Everything by - Read More
July 24th, 2015 | Susan Bradley | The SBS Diva
Be aware that at this time Windows 10 will need a connector update in order to connect to/be backed up by Essentials 2012 r2 - Read More
July 21st, 2015 | Karl Palachuk | Small Biz Thoughts
I received a note this morning from the folks over at LogicNow - the makers of MAXfocus. With "ServiceDesk 2.2" MAX's service desk is moving into the full "PSA" space - professional services automation.I've been using the MAX ServiceDesk for about a year now. And it has been a good ticketing system - Read More
July 21st, 2015 | Arlin Sorensen | Peer Power Blog
ByRich Anderson,executive coach with HTG Peer Groups Q: What Should Solutions Providers Do During Quadrant II Time To Make IT More Effective? A:Time for a bit of wisdom from Nebraska. Vietnam veteran, retired U.S. Senator from Nebraska, and former Secretary of Defense Chuck Hagel once said that - Read More
July 17th, 2015 | Karl Palachuk | Small Biz Thoughts
I've finally started posting videos related to Standard Operating Procedures for Managed Service Providers! I've been meaning to do this for a long time and finally got around to it.Here's how this will work:1) I'll post the videos on YouTube - My channel is - Read More
July 14th, 2015 | Karl Palachuk | Small Biz Thoughts
I live in California, so golf season lasts twelves months of the year. But for many places, I understand there's an actual season for golf - and Summer's it.Golf outings for your company can be a great way to get people together in a relaxed atmosphere. Whether it's for your established clients or - Read More
July 14th, 2015 | Karl Palachuk | Small Biz Thoughts
I received an interesting press release and thought I'd pass it along.What do you think? Will we eliminate email? Is that possible? Is it a good idea?SAN FRANCISCO--Convo, the leading enterprise-ready mobile messaging and collaboration platform, today announced the all-new mobile iOS and Android - Read More
July 13th, 2015 | Karl Palachuk | Small Biz Thoughts
I got a note this morning from my friend Nadia Karatsoreos, the Community Manager over at MAXfocus. She is hosting two great webinars in July:Nadia KaratsoreosCommunity Manager, MAXfocusWebinar: Pricing Strategies to Optimize Your ROITuesday July 21, 2015 11:00 AM EDTAre you a new MSP - Read More
July 13th, 2015 | Eric Ligman | Microsoft SMS&P Blog
Welcome, everyone, to Worldwide Partner Conference 2015 Day 1 here in Orlando, FL! If you have been a follower of mine for awhile, you know that this is my favorite week of the year because I absolutely love the chance to get to see so many of you I’ve had the pleasure to work with over the - Read More