The Internet of Things starts with intelligence inside.
As most readers of this blog know, I'm writing a series of four books on Standard Operating Procedures for Small Technology Consultants.
Now it's time to narrow it down a little more. Here are the top four titles for the set:
- Managed Services Operations Manual
- Standard Operating Procedures for I.T. Consultants
- Standard Operating Procedures for Managed Services
- Standard Operating Procedures for Managed Service Providers
First, I would love to have a LOT more votes on the preferred title. voting is on my blog at http://blog.smallbizthoughts.com/2014/03/help-what-should-i-call-my-book-on-sops.html. Right now the front runners are (in order):
The great advantage of auto-payments, of course, is that you don't forget a payment. And some services are only available with credit card or other auto-payment. The great disadvantage of auto-payments is that you can lose track of the total amount.
Andrew dropped me a note to suggest that I cover exceptions to the rules. In other words, when is it okay to not follow the Standard Operating Procedures you've laid out?
In terms of "managing" SOPs for your team, there are four primary activities you need to address:
1) Creation of SOPs
2) Changing SOPs
Internet Service Providers have long handed out subnets of 255.255.255.248, which mathematically calculates to eight IP addresses. At the recent SMB TechFest in Orange County I was making a presentation on TCP/IP and I got asked this question:
How Come I Can Only Use Five of the Eight IP Addresses Assigned to Me?
But as you company grows, you need to begin thinking about your policies around paid holidays and time off. This falls into the category of "Act like the company you want to become."