"Thank you for having us, we really appreciate all the information you provided us definitely planning on utilizing the information as soon as we get back into town. , looking forward to attending more of your shows.
Just out of curiosity; you mention you sold your manage service company twice, Why would you sell a business that is making you money and then start all over again?"
Selling the first business (KPEnterprises) had a lot to do with a personal "perfect storm" involving the recession and a divorce. My service manager, Mike, was spectacular at executing my SOPs as outlined in my books. He bought the company (now America's Tech Support) and kept me on as a coach/adviser/manager/etc. I did a lot of client relationship work, ran some major projects, and helped with client roadmap meetings.
When Mike sold the business two years later, I no longer had any connection to it. Many former clients contacted me for help. Some literally begged me to come back. When one of them had a huge system-wide failure due to firewall update, I jumped in to help.
That's when I realized that I could create an even MORE profitable business. All I had to do was wait until my absolute "A" clients from back in the day contacted me. One by one I took on a handful of truly perfect clients. They all took my advice, spent whatever I asked them to spend, trusted me, held roadmap meetings, paid their bills on time, and so forth.
I literally created a small sized but hugely profitable company with only perfect clients.
I had one part-time tech and an administrative assistant who split time between that business and Great Little Book, my publishing business. All in all, it was a pretty sweet operation. We operated out of my house and it was a pretty easy, low-maintenance company.
But . . . I realized that I was not making the kind of progress I wanted to make on publishing new books. And I wanted to hit the road almost non-stop in 2017. So, with heavy heart, I decided to give up being a managed service provider (or working in a MS business).
My friend Tom bought the business and I introduced him around. He kept me around as extra help on an "as needed" basis. I've been called into a couple strategy meetings. But he's doing a great job taking care of my clients.
I ended December 2016 with a week in Hawaii with my daughter. I started January 2017 with a week in Key West. Then I hit the road for the big 2017 SMB Roadshow. In addition to speaking in almost three dozen cities, I managed to put out two books last year.
If I can just take time to sit at my keyboard, I hope to have at least one or two new books out this year. I have five books in the works right now (ALL new books - not second or third editions). I love writing and I am worried that I'll get old and die before I finish I the books I need to get out of my head.
I hope that answers the question.
Side note: I have a secret master plan that has been brewing for years. Step One was to create the four-volume set of SOPs. Step Two was to update the Service Agreements book as well as Managed Services in a Month. With those books all out, I felt I had a large enough "body" of work to make Step Three a reality.
Ruben, my web guy, is actively working on Step Three. It's been years in the making, so I'm going to be patient enough to make sure it's right before I let anyone see it.
More questions welcome.