IT and Business Insights for SMB Solution Providers

NEW: Video Training - Outlook Troubleshooting for Technicians

I am very pleased to announce that SMB Books is now distributing Lisa Hendrickson's Outlook Troubleshooting videos. This is a set of seven videos that go into a great deal of detail for technical troubleshooting.

The set is 25% off through the end of August. Check it out today.

MSRP: Only $199

Sale Price Through August 31st:

Only $149


Learn from an Expert how to troubleshoot, repair, and resolve Outlook technical issues.

Outlook is a program that contains a lot of data, lots of moving parts and offers 100’s of features which are all guaranteed to break at some point. As well, it’s the program most used with the Office 365 Business Plans. These videos will train you how to properly prepare, repair and learn Outlook in a 360 view.

Technicians should buy these videos to:

  • Advance their technical knowledge with Outlook, Exchange and supporting Office 365
  • Stop losing unbillable time trying to resolve issues you are not familiar with
  • Raise your rates and offer Outlook as a premium service
  • Have a marketing advantage over your competitors because you can promote Outlook as a service your company offers

You will learn

  • More knowledge about Outlook that allows you to fix and repair issues more quickly
  • How to create a spot check and backup Outlook data safely before performing work
  • How to troubleshoot without Outlook being open/won’t launch
  • How to create more sales with your clients by offering Outlook repairs and troubleshooting
  • How to repair and recover OST and PST files in Outlook

This series will easily save you enough labor to pay for itself in no time!

Sale Price Through August 31st:

Only $149



About the Teacher

Lisa Hendrickson, aka Call That Girl has been supporting all email platforms since 1996. In 2000, she focused on being a top helpdesk technician for Outlook at many corporate jobs. In 2007 she started Call That Girl and since 2013 has chosen to only support Outlook and Office 365. She is the author of six eBooks and has created 100’s of videos, blogs and articles, all about Outlook!

Lisa's also very active with posting videos, podcasting, and contributing to technology discussions online - including Facebook.

Endorsement:

“This is one of the best training sessions I have attended over my IT career and you will be amazed how little you really knew previously about the nuances of Outlook and Exchange. Along with the basic Outlook training series the troubleshooting series will give your technicians the one-two punch to create new business relationships because they will know they can fix the Outlook problems the right way the first time! Thanks to Lisa for sharing her knowledge with the IT community!”
-- Charles Perry/Owner PC Tech to Go

About the Author

Karl W. Palachuk, is a technology consultant, author, speaker, trainer, and coach. He is the author of fifteen books. He has built several successful businesses, including two managed services companies. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. His popular blog can be found at SmallBizThoughts.com. He has more than twenty years experience as an I.T. professional and serves on advisory panels for several hardware and software companies.

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