IT and Business Insights for SMB Solution Providers

Bradley Gross

February 16th, 2018 | Bradley Gross | LegalTime
Question: Who is crazier, the MSP who promises to do work for a customer without providing the details of the work to be done, or the customer who doesn’t ask for the details? Answer: Who cares? Either way, it’s a legal disaster waiting to happen.Service details must appear in your company’s - Read More
January 10th, 2018 | Bradley Gross | LegalTime
I often get inquiries in my inbox that sound something like this: “We are a small MSP operating out of Small Town, USA, looking for a short contract for our services. We don’t need a major agreement—just something that covers our liabilities. Can you help?”My response is always the same: “No, I - Read More
November 30th, 2017 | Bradley Gross | LegalTime
Here’s my proclamation: Your MSP is in the cybersecurity business.If you read that and said to yourself, “We don’t offer cybersecurity services,” or “Our clients use another company to provide cybersecurity services,” then you need to read my proclamation again, out loud, until either it sinks in - Read More