IT and Business Insights for SMB Solution Providers

Best Integrated RMM/PSA Suite

ConnectWise, which pretty much invented the integrated RMM/PSA suite some seven years ago, has won this category again, trailed by SolarWinds MSP and Autotask.

ConnectWise offers a business management solution for service providers, MSPs, technology consultants, developers, and integrators.

SolarWinds MSP includes IASO cloud back-up and other cloud-based products,  and focuses on SaaS technologies under a subscription model.

Autotask Corp. provides a hosted IT business management software platform designed for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, contracts, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence .

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