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Future of Customer Service: Will AI Take Over?

March 18, 2024 |

As customers push for faster, better service, many MSPs are thinking about incorporating AI in some capacity to up the ante.

Maximizing MSP Growth: Leveraging Compliance for Profit, Minimizing Liability, and Strategic Upselling Techniques

March 18, 2024 | Shay Cohen

Here are some ways IT services providers can proactively leverage compliance framework to ensure that their clients’ defenses are strengthened — and increase their own profits.

EXCLUSIVE INTERVIEW: Vicarius Answers the Question, ‘What Does Innovative Partnership Look Like?’

March 14, 2024 |

Learn how Vicarius takes a unified approach to cybersecurity and works to enhance channel partnerships.

Evolving State AI Regulations: Best Practices for Mitigating Risk

March 14, 2024 | Anurag Lal

While AI technologies can unlock tremendous business value, they also have potential risks.

CCF 2024: CompTIA Unites Members as One Global Community, Announces New Advisory Councils and Cybersecurity Task Force

March 13, 2024 |

CompTia’s CCF 2024 event is a wrap, and it was three-days of announcements, panel discussions, workshops, and peer networking. There was cake, too.

Navigating the B2B Subscription Avalanche

March 13, 2024 | Joe Schab

The business landscape is transforming profoundly with the rise of the B2B subscription economy. Companies have embraced subscription-based models to access essential services, software, and products. This shift has reshaped how businesses operate, offering them flexibility, scalability, and cost-effectiveness. However, this accelerating trend comes with challenges, primarily in managing the ever-growing number of subscriptions. Rise […]

ConnectWise Gets ‘Smarter’ with AI-powered RPA

March 13, 2024 |

The company’s newest capabilities focus on hyper-automation through the addition of smart bots, enhanced workflows, and other features.

Channel Career Tracker: March 2024 Edition

March 12, 2024 |

Here’s our a roundup of career changes in the IT services industry for March 2024. Syncro Announces Seasoned MSP Leader Michael George as CEO Key quote from the Syncro press release: “Syncro and its partners are fortunate to have Michael join the company. When Michael took the helm at Continuum, he assembled an extraordinary team […]

5 Security Solutions You May Not Know About (But Probably Should)

March 12, 2024 |

An MSP should evaluate new or alternative solutions to see if they can enhance your stack, allowing you to better defend your customers and/or grow your margins.

Glimpses of ChannelPro LIVE: Chicago 2024

March 12, 2024 |

Didn’t make it to ChannelPro LIVE: Chicago? Here’s a look at what you missed.

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