Do you know how big a service ticket backlog you've got? Do you know how to figure that out, or why you should? If you can spare managed services guru Manuel Palachuk 60 seconds, he'll answer those and other questions.
With the cloud emerging as a model for delivering IT services, three channel veterans envisioned a new kind of company, one that would erase the traditional lines separating distributors, VARs, SIs, and ISVs.
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