Improve Your Managed Services Practice! LIVE STREAMING THURSDAY AND FRIDAY! Join us for our Washington, DC Boot Camp Virtually! Simply click here to attend! Watch From Your IPhone, IPad, Tablet or Smartphone! CLICK HERE FOR OUR VIRTUAL BOOT CAMP AGENDA! Here is Thursday’s Live Streaming Schedule (all times are Eastern Standard Time): Click here for...
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Do you need to maximize the effectiveness of your Managed Services PSA solution but simply don’t have the time or expertise?
Let us take the pain, worry and time to research the best way to optimize your PSA solution off of your shoulders and simply MAKE IT HAPPEN for you!
We recently introduced a pilot program for our new PSA Configuration Service to a limited number of our partners, and received an amazing response – in fact, 50% of our partners that were introduced to it signed up right away!
Due to this tremendous response, we have scaled to support a broad release of this incredibly cost-effective, needed service!
Our PSA Configuration Service Includes all of our best-practices based templates, processes, documents, training and implementation!
- Complete PSA Audit and Report
- Business Set Up
- Workflow Policies
- Accounts and contacts
- Sales Process
- Onboarding – Quotes, Billing, Accounting Integration
- Incident management
- SLA Management and Alerting
- Escalation Workflows and Alerting
- Project Management
- Problem Management and Reporting
- Customer Complaint Management
- Customer Satisfaction Structure
- Time Sheet and Expense Management
- Outsource Process and Management
- Summary Reports and Measurements
- Dashboard Setup and Use
- Ticket Creation From Email
- Process Integration and Configuration
- Onboarding New Clients Process
- Project Management Acceptance Form
- Project Change Order Form
- Project Phase/Overall Project Acceptance Form
- SLA Management and Alerts
- Incident and Escalation Management and Alerting
- 51 Step Sales and Marketing Process
- 46 Step Website Sales and Implementation Process
- 70 Step T-1 Sales and Implementation Process
- Master Services Agreement
- Statement of Work 1 – Managed Services
- Written and Video Documentation and Training
- All New Updates Sent to You as They Are Developed
Your PSA solution is your most critical service delivery line of business application. When properly configured, it helps you meet SLAs, reduces your labor costs, increases service delivery and project deployment efficiencies, helps improve client satisfaction and retention and accelerates the close of new sales opportunities.
I hope you don’t miss this special 30-minute business-changing session and the immediate improvement it could bring to your bottom line.
Click for information on our Final IT Business Improvement and Transformation Boot Camps of 2012!