Boston-based Kaseya, which provides IT systems management software, has made its Traverse solution generally available. Traverse, a SaaS solution, provides network performance monitoring, business service management, and predictive analytics for cloud, on-premises, hybrid, virtualized, and distributed environments. The new offering complements Kaseya's systems management suite of products, enabling proactive management and monitoring of the entire IT infrastructure.
Kaseya Traverse offers IT organizations and MSPs a service-centric view of a company's distributed, cloud, and data center infrastructure. Traverse maps business services to the underlying IT infrastructure components that support them, so users can pinpoint which business services or groups are affected by network, server, or application problems. Identified issues are proactively remediated, and reporting enables management decision making. Service Level Agreement (SLA) dashboards provide real-time updates on the SLAs of business services as well as IT components, and graphical NetFlow reports offer insights into traffic patterns related to specific applications and services.
Kaseya Traverse comes with out-of-the-box device fingerprints that synthesize and provide intelligent information about the infrastructure automatically, enabling the solution to start delivering value immediately. It also learns and remembers normal patterns of behavior based on time of day, day of the week and month, and time of year, and automatically sets varying thresholds based on these patterns. System behavior is seen in the context of these patterns, so only true anomalies raise an alert.
Traverse is also unique in that it provides built-in network configuration management that can back up and restore the configuration of all managed network devices (firewalls, switches, routers, and so on) and alert when changes to configurations are detected.
"IDC's research indicates that MSPs, SMBs, and enterprise IT decision makers increasingly want unified solutions to monitor, analyze, and optimize IT performance across hybrid private cloud, public , and non-cloud IT resources," says Mary Johnston Turner, research vice president, enterprise systems management, at analyst firm IDC. "Many also want SaaS-based solutions that can be deployed quickly and allow IT staff to focus on adding value to the business by off-loading support for complex monitoring applications. The introduction of Traverse broadens Kaseya's portfolio and arms it with a new set of solutions that are targeted directly at these emerging requirements."