This week, IT trade association CompTIA introduced a new business-level credential for managed print services solutions providers.
The CompTIA Managed Print Trustmark is designed to qualify and differentiate organizations providing on-premise print services via a managed services business model.
“Market adoption of managed print services continues to grow, with organizations attracted to the option by the promise of lower costs and higher efficiencies,” says Greg VanDeWalker, senior vice president at GreatAmerica Leasing Corp. and chair of the CompTIA Managed Print Services Community. “We’ve developed the trustmark to serve as both a best practices credential for service providers and an industry benchmark of competency, trust, and value for customers to rely on.”
Companies seeking the CompTIA Managed Print Trustmark are evaluated in several areas, including the internal practices and procedures they use to run their business and the external activities and operations they engage in with customers and prospects.
“For some managed print providers this exercise will validate that they are running their business in a manner that aligns with best industry practices,” says Nancy Hammervik, CompTIA’s senior vice president of industry relations. “For others, this will be an eye-opener and will provide them with clear direction on what they need to do better. The outcome we’re seeking is to create higher service levels and lower costs for customers; and improved efficiency and profitability for providers.”
Additional resources are available to the managed print industry through the CompTIA Managed Print Services Community. This group of companies and subject matter experts focuses on the creation of standards and initiatives specific to the managed print services industry.