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Channel Insights

Future of Customer Service: Will AI Take Over?

As customers push for faster, better service, many MSPs are thinking about incorporating AI in some capacity to up the ante.

EXCLUSIVE INTERVIEW: Vicarius Answers the Question, ‘What Does Innovative Partnership Look Like?’

Learn how Vicarius takes a unified approach to cybersecurity and works to enhance channel partnerships.

Evolving State AI Regulations: Best Practices for Mitigating Risk

Anurag Lal

While AI technologies can unlock tremendous business value, they also have potential risks.

CCF 2024: CompTIA Unites Members as One Global Community, Announces New Advisory Councils and Cybersecurity Task Force

CompTia’s CCF 2024 event is a wrap, and it was three-days of announcements, panel discussions, workshops, and peer networking. There was cake, too.

Channel Career Tracker: March 2024 Edition

Here’s our a roundup of career changes in the IT services industry for March 2024. Syncro Announces Seasoned MSP Leader Michael George as CEO Key quote from the Syncro press release: “Syncro and its partners are fortunate to have Michael join the company. When Michael took the helm at Continuum, he assembled an extraordinary team […]

I’ve Grown My Business for 20+ Years and I’m Ready to Exit. How Do I Set Myself Up for the Best Offer?

Are you emotionally ready? What’s your minimum price? Christian Anastasiu offers a checklist to get you better prepared.

ChannelPro Events

April 10-11, 2024

ChannelPro LIVE: Orlando

ChannelPro Orlando is a one-of-a-kind in-person event that is focused exclusively on the needs of small and mid-sized MSPs, VARs, and IT Consultants.

Register by March 26 to get a FREE hotel room plus:

  • All sessions, dining, networking and prizes
  • Actionable strategies and best practices for building recurring revenue streams
  • Exclusive deals and demos from leading IT vendors
  • Gift bag valued at $1,500 courtesy of our sponsors and strategic partners

Connect with industry peers, learn from thought leaders, and discover new opportunities to advance YOUR busines in Florida’s competitive IT landscape.

March 19, 2024

Online Product Round Up: Driving MSP Profits with Cutting Edge Products

Want to boost your profit margins? Join us for a short, action-packed product roundup  Our interactive conversation will include experts from leading vendors and take a focused look at the tools and business relationships necessary to succeeded in today’s MSP marketplace.

Stay Connected

The Latest

Future of Customer Service: Will AI Take Over?

March 18, 2024 |

As customers push for faster, better service, many MSPs are thinking about incorporating AI in some capacity to up the ante.

Maximizing MSP Growth: Leveraging Compliance for Profit, Minimizing Liability, and Strategic Upselling Techniques

March 18, 2024 | Shay Cohen

Here are some ways IT services providers can proactively leverage compliance framework to ensure that their clients’ defenses are strengthened — and increase their own profits.

Should I Outsource My Marketing or Keep It In-house?

March 15, 2024 |

Which marketing strategy is right for your business? Anne Mitchell offers some options and how you can decide which will be a fit for you.

EXCLUSIVE INTERVIEW: Vicarius Answers the Question, ‘What Does Innovative Partnership Look Like?’

March 14, 2024 |

Learn how Vicarius takes a unified approach to cybersecurity and works to enhance channel partnerships.

Feature

March 8, 2024 |

EXCLUSIVE INTERVIEW: How PerfTech is Perfecting the Router Experience for MSPs

Discover how PerfTech, a ’40-year startup’, is transforming the MSP market with Island, its latest router technology.

MSP Spotlight

March 1, 2024 |

How to Think Like a Startup: Candid Advice from Norbert Doeberlein

Netzbahn’s strategy for long-term success is built on a foundation of responding to change with reinvention.

February 28, 2024 | Jeff Hanson

How the Right Hiring Process Delivers the Right Employees

Trust IT is a process-driven MSP and screens for techs with attributes that align with the company’s culture.

Growing the MSP

ChannelPro Event

ChannelPro LIVE: Orlando

April 10-11, 2024

ChannelPro Orlando is a one-of-a-kind in-person event that is focused exclusively on the needs of small and mid-sized MSPs, VARs, and IT Consultants.

Register by March 26 to get a FREE hotel room plus:

  • All sessions, dining, networking and prizes
  • Actionable strategies and best practices for building recurring revenue streams
  • Exclusive deals and demos from leading IT vendors
  • Gift bag valued at $1,500 courtesy of our sponsors and strategic partners
Connect with industry peers, learn from thought leaders, and discover new opportunities to advance YOUR busines in Florida's competitive IT landscape.

Future of Customer Service: Will AI Take Over?

March 18, 2024 |

As customers push for faster, better service, many MSPs are thinking about incorporating AI in some capacity to up the ante.

Maximizing MSP Growth: Leveraging Compliance for Profit, Minimizing Liability, and Strategic Upselling Techniques

March 18, 2024 | Shay Cohen

Here are some ways IT services providers can proactively leverage compliance framework to ensure that their clients’ defenses are strengthened — and increase their own profits.

EXCLUSIVE INTERVIEW: Vicarius Answers the Question, ‘What Does Innovative Partnership Look Like?’

March 14, 2024 |

Learn how Vicarius takes a unified approach to cybersecurity and works to enhance channel partnerships.

Evolving State AI Regulations: Best Practices for Mitigating Risk

March 14, 2024 | Anurag Lal

While AI technologies can unlock tremendous business value, they also have potential risks.

Press Releases

Nozomi Networks Secures $100 Million Investment to Accelerate Mission to Defend the World’s Critical Infrastructure from Cyber Threats

March 14, 2024 |

Latest round includes investments from Mitsubishi Electric and Schneider Electric; spotlights demand for an OT/IoT security platform that supports heterogeneous operating environments.

Channel Program Unveils Major Enhancements for Distributors and NaviStack in Latest Update

March 14, 2024 |

ANNAPOLIS, MD — Channel Program, the home page destination for every MSP, is proud to launch a comprehensive update, bringing distribution to the channel with the added benefit of NaviStack exposure and entrée to thousands of decision-making IT business owners. Effective immediately, distributors logging into Channel Program will experience a new offering of streamlined options […]

DoControl’s 2024 State of SaaS Data Security Report Found Companies Create 286K New SaaS Assets Weekly, and 1 out of 6 Employees Shared Company Data With Personal Email

March 14, 2024 |

Increased exposure of SaaS assets greatly heightens risk for potential breaches.

BlackBerry Reports 1 Million Attacks on Global Financial Sector in 120 Days

March 14, 2024 |

Continued increase in novel malware fuels 3.7 attacks per minute.

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