Watch Jeff Dryall, channel development executive at IT Glue, offer up his two minute take on the importance of documentation for managed service providers. - read more

On the second and concluding day of its annual partner event, one of Autotask’s top executives shares candid thoughts on the company’s products, partners, and competitors. - read more

KnowBe4’s education modules include mock attacks and ongoing assessments to promote security awareness. - read more

If you need a monochrome, all-in-one printer for a client workgroup, you can skip the laser for Epson’s speedy inkjet model. - read more

Available free for a limited time, the system is designed to boost sales of the company’s Office 365 security and data protection suite by exposing ransomware and advanced persistent threats hidden in corporate mailboxes. - read more

Named Autotask Endpoint Backup, the system is the latest step in a long-term campaign to construct an end-to-end suite of tightly integrated and heavily automated managed services solutions. - read more

A bevy of major vendor conferences, a late stop on The ASCII Group’s 2016 Success Summit tour, and the 36th birthday of the world’s favorite LAN protocol are all part of the week ahead for the SMB channel. - read more